This policy applies to all products and services from IT Geek Pty Ltd.

Refund window.
* You may request a refund within 30 days from payment.

Eligibility.
* Refunds are based on work completed and costs incurred.
* Services already delivered are not refundable.
* Onsite services already provided are not refundable.
* Emergency support services are not refundable.

Subscription services.
* You may cancel at any time.
* Cancellation stops future billing.
* Past charges are not refundable unless required by law.

Third party costs.
* Non refundable costs include licences, hosting, domains and third party fees.

Refund processing.
* Approved refunds are made to the original payment method via Stripe.
* Timing depends on your bank or card provider.

How to request.
* Email support at support@itgeek.com.au with your refund request.