Frequently Asked Questions
General
We provide onsite and online IT support. This includes installation, setup, troubleshooting and repair for computers, phones, tablets, routers, printers, doorbells and cameras.
Yes. We provide onsite visits during business hours and online software support at any time.
Onsite service is available within our service coverage area. Contact us to confirm availability.
Support types
Online support is best for software issues, configuration, updates, virus removal and general troubleshooting.
Onsite support is recommended for hardware repairs, physical installations, network cabling, printers, routers, doorbells and cameras.
Devices supported
We support Windows, Mac and Chromebook devices.
Yes. We support Android, iOS and Kindle devices.
Yes. We install and repair printers, routers and WiFi extenders.
Pricing and plans
Plans start from AUD 49.99. Final pricing depends on the device and issue.
Onsite visits start from AUD 49 per hour. Travel fees may apply depending on location.
Yes. Custom plans are available for businesses with multiple devices.
Availability and security
Onsite support is available from 9 am to 6 pm on business working days. Online software support is available 24/7/365.
Yes. We use secure remote tools and only access your device with permission.
Booking and payments
You can book through our website or contact us directly.
We accept payments via Stripe/PayPal. Payment details are provided at the time of booking.